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If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.
WITH OUR HELP, YOU CAN TAKE IT EASYAt Match, we really do know about finding love, and we put all our resources into making sure you get the most out of online dating.
As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.
Get started now Whether you’re completely new to online dating, or getting back into dating after a break, we’ll give you as much help as you need every step of the way.
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